Refund & Chargeback Policy
Last updated: June 4, 2026
1. Introduction
JustList acts as the Merchant of Record for digital product transactions on the platform. This means that when you purchase a digital product, JustList is the entity responsible for the transaction, payment processing, tax collection, and customer support related to that purchase.
Because digital products are delivered immediately and cannot be returned in the traditional sense, this policy balances buyer protection with the rights of creators.
2. Support Payments
Support payments, including tips and fan support, are voluntary contributions and are generally non-refundable.
Support payments are not purchases of a digital product and do not create ownership, license rights, or delivery obligations.
3. Digital Product Refunds
Digital product purchases are generally non-refundable once the product has been delivered, accessed, or downloaded.
We may consider a refund only in limited cases where there is a verified issue with the product or the transaction.
| Scenario | Refund Eligibility |
|---|---|
| Accidental purchase or change of mind | Not eligible |
| Incompatibility with user software or hardware | Not eligible |
| File corruption or defective file verified by support | Eligible if not resolved |
| Product not as described | Eligible after review |
| Unauthorized transaction | Eligible subject to fraud review |
4. Refund Eligibility Criteria
We may approve refunds only if one or more of the following apply:
- The file is corrupted, unreadable, missing, or otherwise defective, and a working replacement cannot be provided within a reasonable period.
- The product is materially different from the description, preview, or listing shown on JustList.
- The customer did not receive access because of a platform-side technical error that cannot be resolved.
- The transaction was unauthorized or otherwise appears fraudulent.
In some cases, we may first attempt to resolve the issue by providing a replacement file, restoring access, or coordinating with the creator.
5. How to Request a Refund
If you believe your purchase qualifies for review, you must submit a refund request either in Help Center or email support@justlist.in within 24 hours of the purchase date. Requests submitted after this period may be denied.
Please include:
- Your order ID
- A brief description of the issue
- Relevant screenshots, error messages, or other evidence
- Any steps already taken to resolve the issue
Our support team will review the request and may contact the creator for clarification before making a decision.
If approved, refunds are issued to the original payment method. Banks and payment processors may take additional time to reflect the credit in your account.
6. Chargebacks
A chargeback occurs when a customer disputes a transaction through their bank or card issuer.
Please contact JustList support before filing a chargeback so we can attempt to resolve the issue directly.
If a chargeback is filed, we may provide the payment provider with transaction records, logs, download history, communication history, and other relevant evidence to verify the purchase.
We may suspend or restrict accounts involved in fraudulent or abusive chargeback activity.
7. Grievance Redressal
If you are not satisfied with the outcome of a refund request, you may escalate the matter to our grievance contact.
Grievance Officergrievance@justlist.in
We aim to respond to grievances within 15 days, or sooner where reasonably possible.
8. Limitations
JustList may deny refund requests that fall outside this policy or where abuse, fraud, repeated disputes, or policy violations are suspected.
This policy does not limit rights that cannot be waived under applicable law.